Frequently Asked Questions
Answers to common questions about UGRADO.
01 How does UGRADO verify a casino’s license before adding it to the site?
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UGRADO pulls the casino’s license number from its website footer and checks it against the public register of the issuing regulator. The team also looks for certificates from independent testing labs such as eCOGRA and iTech Labs, and verifies any third‑party audit reports. If the license cannot be confirmed or the paperwork is missing, the casino is not listed.
02 What does the wagering requirement mean for bonuses listed on UGRADO?
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A wagering requirement tells you how many times you must bet the bonus amount before you can cash out any winnings. For example, a 30× rollover on a RM100 bonus means you need to place RM3,000 in bets. UGRADO always shows the multiplier and the deadline so you know exactly how tough the bonus is to clear.
03 Are the online casinos recommended by UGRADO legal for Malaysian players?
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Malaysian law restricts most online gambling to state‑run lotteries and a few other exceptions, but many overseas‑licensed casinos accept Malaysian players. UGRADO flags the legal risk and notes whether a casino is regulated in a reputable jurisdiction, making it clear that players are responsible for complying with local rules.
04 What should I do if a casino on UGRADO refuses to pay out my winnings?
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First, keep screenshots of your transactions, account details, and any chat logs with the casino. Then file a complaint with the casino’s licensing authority using the regulator details shown on UGRADO. If the regulator doesn’t resolve the issue, you can submit a report to UGRADO, which may remove the casino from its rankings.
05 Does UGRADO receive commission from the casinos it ranks, and could that affect its reviews?
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UGRADO sometimes receives referral fees or revenue‑share payments from casinos that appear in its rankings. These payments are disclosed in the site’s methodology, and the editorial team uses a standardized scoring system covering licensing, game fairness, payout speed, and support. The platform states that commission does not influence individual review scores.
06 How can I tell if a casino bonus on a site reviewed by UGRADO is a scam?
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A scam bonus often hides huge wagering conditions, an extremely short claim window, or restrictions that prevent you from withdrawing any winnings. UGRADO highlights bonuses with unrealistic terms, such as a 100× rollover on a RM10 free chip, and adds a warning badge if the casino has a history of non‑payment. Always read the fine print and compare the bonus terms to the industry average before claiming.