Knowledge Base
Glossary
Plain-English definitions for the terminology used across UGRADO.
- Cashback
- A promotion that returns a portion of your losses as bonus credit, usually with low wagering attached.
- Cryptocurrency
- A digital currency like Bitcoin that can be used for deposits and withdrawals, offering fast, anonymous transactions.
- Deposit Limit
- A setting you can set to cap how much money you can deposit into your account within a chosen period.
- e‑Wallet
- A digital wallet service used to deposit and withdraw funds quickly, often linked to your bank or prepaid account.
- Free Spins
- A set number of slot rounds you can use without placing a bet, often tied to a specific slot game.
- Gaming License
- A legal permit issued by a regulator that shows a casino is allowed to operate and meets fairness standards.
- House Edge
- The built‑in advantage the casino has in each game, expressed as a percentage of each bet.
- KYC
- Know Your Customer process is the verification steps a casino uses to confirm your identity and prevent fraud.
- Live Casino
- Real‑time casino games streamed with a human dealer, letting you interact via chat while playing.
- Loyalty Program
- A rewards scheme that gives you points for every bet, which can be exchanged for bonuses or perks.
- Match Bonus
- A bonus that adds a percentage of your deposit amount as extra credits, up to a set limit.
- Multi‑Factor Authentication
- A security step that requires two or more verification methods to log into your account.
- No‑Deposit Bonus
- A small bonus credited just for signing up, allowing you to try games without risking your own money.
- Progressive Jackpot
- A prize pool that grows each time the game is played and can be won randomly or through a special combination.
- Provably Fair
- A system that lets players verify the randomness of each game result using cryptographic hashes.
- Responsible Gambling
- Practices and tools that help players stay in control of their betting, such as setting limits or taking breaks.
- RNG
- Random Number Generator is a computer algorithm that ensures each game outcome is completely random and fair.
- Rolling Chip
- A chip used in high‑roller games that accumulates a small percentage of each wager as cashback or comps.
- RTP
- The RTP percentage shows how much of the money bet on a game is returned to players as winnings over a long period.
- Self‑Exclusion
- A formal request that blocks your account for a defined time, preventing you from logging in or betting.
- Time‑Out
- A short, voluntary break from your account that stops you from playing for a set number of hours or days.
- VIP Program
- An exclusive tier for high‑spending players that offers personalized bonuses, faster withdrawals, and dedicated support.
- Volatility
- Volatility describes how often and how large a game’s payouts are; high volatility means bigger but rarer wins.
- VPN
- A tool that hides your location by routing your internet traffic through another server, often used to access restricted sites.
- Wagering Requirement
- A condition that says how many times you must bet the bonus amount before you can withdraw any winnings.